Fenergo helps banking and financial institutions to streamline customer journeys with automation. Future-proof your Client Lifecycle Management.
Summary from the company’s website.
Publicly advertised compliance posture
As observed on September 8, 2026 on the organization’s public trust center.
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ISO 27001
International standard for an information security management system, certified by accredited bodies.
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SOC 2
Independent CPA audit of controls for security, availability, and confidentiality.
Compliance timeline
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September 8, 2026
Posture last observed by Trust Index
Subprocessors
Third parties Fenergo discloses on its trust center. Linked entries have their own profile in the Trust Index.
56% chain trust: 5 of 9 disclosed subprocessors are themselves in the Trust Index.
- Amazon Web Services, Inc. Purpose: Critical cloud hosting and platform services. Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Customer Personal Data.
- Elastic International BV Purpose: Search engine (Elasticsearch Service). Applicable Service(s): Fenergo SaaS - Applicable only when Transaction Monitoring is purchased. Types of Personal Data Processed: Customer Personal Data.
- Okta Inc. Purpose: Identity provider as a service (Auth0 Service). Applicable Service(s): Fenergo SaaS - Applicable only when the Fenergo portal is purchased. Types of Personal Data Processed: Customer Personal Data - User authentication profile only.
- Sinch AB Purpose: Platform specific email notifications (Mailgun Service). Applicable Service(s): Fenergo SaaS - Applicable where email notifications are in use. Types of Personal Data Processed: Customer Personal Data - Business contact information & content of the email notification.
- Atlassian Pty Ltd Purpose: Customer support ticketing platform (Jira Service). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Relationship Data (i.e., name, email, contact number).
- Gainsight, Inc. Purpose: Product experience platform (analytics and adoption). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Relationship Data (i.e., name, email), Usage data (i.e., Unique IDs).
- Trustwave Holdings Limited Purpose: Security monitoring and advanced threat detection. Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Service logs (including IP addresses).
- Microsoft Corporation Purpose: Security monitoring tool (Sentinel Service). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Service logs (including IP addresses).
- Intercom R&D Unlimited Company Purpose: Customer facing conversational AI assistant & support ticketing system (Phased replacement for Atlassian (Jira)). Applicable Service(s): Fenergo SaaS. Types of Personal Data Processed: Relationship Data, i.e., name, email, contact number - No Customer Personal Data should be included in prompts.
About this data
The Trust Index reports only what organizations publicly advertise. A missing framework here means no public claim was observed as of September 8, 2026; it never means an organization is non-compliant. HIPAA entries reflect a public claim of compliance; no HIPAA certification exists. Corrections are welcome and verified against public evidence. Read the full methodology.
