Appcues is an AI-powered customer engagement platform that triggers in-app, email, and push experiences right when users are paying attention.
Summary from the company’s website.
Publicly advertised compliance posture
As observed on September 8, 2026 on the organization’s public trust center.
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SOC 2
Independent CPA audit of controls for security, availability, and confidentiality.
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GDPR
Public claim of alignment with the EU General Data Protection Regulation.
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CCPA
Publicly advertised on the organization’s trust center.
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HIPAA
Public claim of compliance with US health-data privacy and security rules. HIPAA has no certification; compliance is self-attested.
Compliance timeline
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October 2022
Trust center first observed in public web archives
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September 8, 2026
Posture last observed by Trust Index
Subprocessors
Third parties Appcues discloses on its trust center. Linked entries have their own profile in the Trust Index.
14% chain trust: 1 of 7 disclosed subprocessors are themselves in the Trust Index.
- Amazon Web Services Primary infrastructure provider for Appcues applications and services
- ClickHouse Provides managed database services.
- Confluent Infrastructure provider, managing Apache Kafka as a service.
- Snowflake Analytics database for calculating aggregate statistics for production.
- Mailgun Used for delivering emails as part of the Appcues out-of-product messaging product.
- OpenAI Provides AI model services for optional Appcues AI features.
- Langfuse Provides monitoring and quality testing tools for optional Appcues AI features
Named as a subprocessor by
Organizations in the Trust Index that disclose Appcues as a subprocessor.
About this data
The Trust Index reports only what organizations publicly advertise. A missing framework here means no public claim was observed as of September 8, 2026; it never means an organization is non-compliant. HIPAA entries reflect a public claim of compliance; no HIPAA certification exists. Corrections are welcome and verified against public evidence. Read the full methodology.
