Discover how BTS transforms strategy into results through experiential learning, leadership development, and tailored business solutions
Summary from the company’s website.
Publicly advertised compliance posture
As observed on September 8, 2026 on the organization’s public trust center.
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ISO 27001
International standard for an information security management system, certified by accredited bodies.
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ISO 27701
Publicly advertised on the organization’s trust center.
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GDPR
Public claim of alignment with the EU General Data Protection Regulation.
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CCPA
Publicly advertised on the organization’s trust center.
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EU-US DPF
Publicly advertised on the organization’s trust center.
Compliance timeline
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September 8, 2026
Posture last observed by Trust Index
Subprocessors
Third parties Bts discloses on its trust center. Linked entries have their own profile in the Trust Index.
50% chain trust: 25 of 50 disclosed subprocessors are themselves in the Trust Index.
- Amazon Web Services IaaS Cloud Hosting
- Microsoft Corporation Mirror / Backup site for Coach Platform; Verity
- Box.com Document Collaboration
- Salesforce CRM / Scheduling
- Qualtrics 360 Assessment Platform hosted by third party
- Hogan Assessments Provision of Assessment Services
- Halo Feedback (360) Provision of Assessment Services
- Gallup Provision of self-assessment and Reporting
- Smartsheet Resource management tool used in some cases to store PII
- Zoom Provision of online video calling services.
- Fresh Service Provision of help desk and ticketing solutions.
- CVENT Provision of Surveys
- The Information Lab Consulting support on Tableau to provide visualisation of client data for reporting back to client.
- Wolfpack Digital Provide third party development support for Coach Platform.
- Leap9 Provision of online training content and service.
- Verity Practice and perfect conversations with realistic AI-driven simulations.
- Snowflake Data storage and processing
- dbt Data Transformation
- Airbyte ETL
- Google Cloud Platform Storing data and hosting BTS Coach Services.
- Deepgram Transcribing sales recordings and user voice to text.
- Heroku Providing infrastructure and database for the BTS services.
- Sendgrid Sending personalised transactional and marketing emails.
- Assembly AI Transcribing sales recordings and user voice to text.
- Intercom Offering customer support through live chat functionality and presenting users with update to the product.
- Hotjar Analysing behavioral patterns and improve the user experience and trouble shoot issues.
- Recall Integration with video conferencing platforms (Conversation Analytics product only - disabled if only using Practice bots).
- Sounding Board Coaching and Mentoring Software
- Cyrus One (Co-location DC Co-location data centre - US
- Equinix (Co-location Data Centre) Co-location date centre - EU
- Snowflake Inc Used as a data warehouse. Data with analytical value is copied from the data lake to Snowflake.
- DBT Labs, Inc Used with Snowflake for Data Transformation.
- Airbyte Inc. ETL used to connect BTS Digital platforms with Snowflake hosted in Azure Data Lake.
- Sendgrid (Verity) Sending personalised transactional and marketing emails.
- Hubspot Storing contact information to keep track of customer communication.
- Virtual Sapiens As assessment tool to monitor and assess live video interactions of participants. Providing metrics and analysis of how participants are showing up for video calls.
- Hyperdoc Inc Verity - Integration with video conferencing platforms (Conversation Analytics product only - disabled if only using Practice bots).
- Open AI LLC AI Model to be used for AI based applications
- Assembly AI Inc (Verity) Generation of transcripts and VTT files of a video file.
- Eleven Labs An API AI based application. Provide third party voice generation support for AI bots. (none-English cases)
- HeyGen Technology Inc. (Verity) An API for AI based applications. Realtime Avatars.
- MongoDB Data Storage
- Cronofy Ltd Calendar and scheduling integration.
- Zendesk Inc. Customer Support Provider
- Pendo.io, Inc Experience management Software Provider
- MailGun Technologies, Inc Email Provider
- Paper Trail (Solarwinds Company) Collecting backend logs to facilitate Verity services issue tracking.
- Sentry Collecting bug reports in backend frontend facilitate BTS services issue tracking.
- Synthesia Ltd Avatar AI video generation for clients
- Atlassian Pty. Ltd. Data stream Povider
About this data
The Trust Index reports only what organizations publicly advertise. A missing framework here means no public claim was observed as of September 8, 2026; it never means an organization is non-compliant. HIPAA entries reflect a public claim of compliance; no HIPAA certification exists. Corrections are welcome and verified against public evidence. Read the full methodology.
