Cognigy

Cognigy publicly advertises 11 compliance frameworks through a trust center hosted by Vanta.

Customer Experience & Support

11

Advertised frameworks

Vanta

Trust center platform

First observed

Founding to trust center

NiCE Cognigy powers enterprise customer service with generative and conversational AI agents across voice and chat. Get a demo or try it free today.

Summary from the company’s website.

Publicly advertised compliance posture

As observed on September 8, 2026 on the organization’s public trust center.

  • ISO 27001

    International standard for an information security management system, certified by accredited bodies.

  • ISO 27701

    Publicly advertised on the organization’s trust center.

  • ISO 42001

    International standard for AI management systems. Adoption is early; advertising it is a notable signal.

  • TISAX

    Publicly advertised on the organization’s trust center.

  • SOC 2

    Independent CPA audit of controls for security, availability, and confidentiality.

  • C5

    Publicly advertised on the organization’s trust center.

  • PCI DSS

    Payment card industry standard for handling cardholder data securely.

  • HIPAA

    Public claim of compliance with US health-data privacy and security rules. HIPAA has no certification; compliance is self-attested.

  • GDPR

    Public claim of alignment with the EU General Data Protection Regulation.

  • CCPA

    Publicly advertised on the organization’s trust center.

  • CSA STAR

    Publicly advertised on the organization’s trust center.

Compliance timeline

  1. September 8, 2026

    Posture last observed by Trust Index

Subprocessors

Third parties Cognigy discloses on its trust center. Linked entries have their own profile in the Trust Index.

100% chain trust: 2 of 2 disclosed subprocessors are themselves in the Trust Index.

  • Microsoft Azure Cloud provider
  • Amazon Web Services Cloud provider

Named as a subprocessor by

Organizations in the Trust Index that disclose Cognigy as a subprocessor.

About this data

The Trust Index reports only what organizations publicly advertise. A missing framework here means no public claim was observed as of September 8, 2026; it never means an organization is non-compliant. HIPAA entries reflect a public claim of compliance; no HIPAA certification exists. Corrections are welcome and verified against public evidence. Read the full methodology.

More in Customer Experience & Support

How can we work together

Schedule a discovery session

A complimentary, exploratory meeting to discuss your business goals and challenges, identify potential solutions, and determine if our services align with your needs.

Hire us for a project

Augmenting a specific initiative or project, leveraging our expertise and resources to deliver a defined outcome.

Retain us long term

Ongoing collaboration and support through regular meetings, check-ins, and access to our team's collective knowledge and experience, empowering you to make informed decisions and drive sustained growth.