ETS Labs AI Innovation Lab delivers enterprise contact center AI solutions with rapid deployment, cost reduction, efficiency, and uptime.
Summary from the company’s website.
Publicly advertised compliance posture
As observed on September 8, 2026 on the organization’s public trust center.
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SOC 2
Independent CPA audit of controls for security, availability, and confidentiality.
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ISO 27001
International standard for an information security management system, certified by accredited bodies.
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GDPR
Public claim of alignment with the EU General Data Protection Regulation.
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CCPA
Publicly advertised on the organization’s trust center.
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HIPAA
Public claim of compliance with US health-data privacy and security rules. HIPAA has no certification; compliance is self-attested.
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PCI DSS
Payment card industry standard for handling cardholder data securely.
Compliance timeline
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September 8, 2026
Posture last observed by Trust Index
Subprocessors
Third parties Etslabs discloses on its trust center. Linked entries have their own profile in the Trust Index.
75% chain trust: 3 of 4 disclosed subprocessors are themselves in the Trust Index.
- Amazon AWS Cloud provider
- Entra (Office 365) Document management
- Amazon Web Services Cloud provider
- Vanta Security
About this data
The Trust Index reports only what organizations publicly advertise. A missing framework here means no public claim was observed as of September 8, 2026; it never means an organization is non-compliant. HIPAA entries reflect a public claim of compliance; no HIPAA certification exists. Corrections are welcome and verified against public evidence. Read the full methodology.
