Gladly brings agentic commerce to your site for premium ecommerce support. See how it works.
Summary from the company’s website.
Publicly advertised compliance posture
As observed on September 8, 2026 on the organization’s public trust center.
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SOC 2
Independent CPA audit of controls for security, availability, and confidentiality.
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PCI DSS
Payment card industry standard for handling cardholder data securely.
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GDPR
Public claim of alignment with the EU General Data Protection Regulation.
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CCPA
Publicly advertised on the organization’s trust center.
Compliance timeline
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September 8, 2026
Posture last observed by Trust Index
Subprocessors
Third parties Gladly discloses on its trust center. Linked entries have their own profile in the Trust Index.
44% chain trust: 8 of 18 disclosed subprocessors are themselves in the Trust Index.
- Amazon Web Services Provides cloud infrastructure and hosting services supporting the Gladly platform.
- ElevenLabs Provides AI-powered voice synthesis services to support audio-based customer interactions
- DeepGram Provides speech recognition and audio processing services to support voice-based customer interactions.
- Very Good Security Provides payment data tokenization and security services to facilitate secure customer payment collection
- Snowflake Provides cloud data warehousing services supporting platform analytics and reporting.
- Langsmith Provides AI observability and monitoring services supporting Gladly's AI-powered features.
- Hex Provides data analysis and visualization services supporting platform operations and reporting.
- Twilio Provides cloud communications services supporting voice and SMS interactions.
- OpenAI Provides AI-powered language processing services supporting platform features.
- Cloudflare Provides network security and traffic management services supporting platform availability and protection.
- MailGun Provides cloud email delivery services supporting email-based customer interactions.
- Google Cloud Platform Provides cloud infrastructure and computing services supporting the Gladly platform.
- Groq Provides AI inference services supporting platform features.
- OpenRouter Provides AI model routing and processing services supporting platform features.
- Anthropic Provides AI-powered language processing services supporting platform features.
- Airbyte Provides data integration services supporting platform data operations.
- Vercel Provides cloud application hosting services supporting platform delivery.
- Neon Serverless Postgres database for hosted services
About this data
The Trust Index reports only what organizations publicly advertise. A missing framework here means no public claim was observed as of September 8, 2026; it never means an organization is non-compliant. HIPAA entries reflect a public claim of compliance; no HIPAA certification exists. Corrections are welcome and verified against public evidence. Read the full methodology.
