Resolve even your most complex tickets end-to-end. If a tool has an API, you can connect it to your AI support agent - just by chatting with Parahelp.
Summary from the company’s website.
Publicly advertised compliance posture
As observed on September 8, 2026 on the organization’s public trust center.
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SOC 2
Independent CPA audit of controls for security, availability, and confidentiality.
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GDPR
Public claim of alignment with the EU General Data Protection Regulation.
Compliance timeline
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April 2026
Trust center first observed in public web archives
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September 8, 2026
Posture last observed by Trust Index
Subprocessors
Third parties Parahelp discloses on its trust center. Linked entries have their own profile in the Trust Index.
74% chain trust: 17 of 23 disclosed subprocessors are themselves in the Trust Index.
- Anthropic AI model inference
- OpenAI AI model inference
- PlanetScale Transactional SQL database (via Prisma) to store and query core app data
- Google Cloud (Gemini) AI model inference
- Cloudflare Fallback container hosting provider
- Baseten AI model inference
- Together AI model inference
- OpenRouter Unified API access to third-party AI models
- WorkOS Authentication and identity management
- Github Source code hosting and CI/CD
- Cohere Embedding + reranking backend for knowledge/ticket search relevance
- HashiCorp Secrets manager
- Railway Host and run deployable services (API, background worker, workflow engine/dashboard, and autoscaler) as infrastructure.
- Vercel Deploy and host web frontends
- Sentry Error monitoring and logging
- Braintrust Model evaluation and experimentation
- Slack Customer support communications
- Retool Internal administrative tooling
- Stripe Billing and payment processing
- TurboPuffer Vector search infrastructure
- Modal AI infrastructure
- Pierre Computer Company Code hosting and version control
- Vanta Security
Named as a subprocessor by
Organizations in the Trust Index that disclose Parahelp as a subprocessor.
About this data
The Trust Index reports only what organizations publicly advertise. A missing framework here means no public claim was observed as of September 8, 2026; it never means an organization is non-compliant. HIPAA entries reflect a public claim of compliance; no HIPAA certification exists. Corrections are welcome and verified against public evidence. Read the full methodology.
